I just called AT&T about these charges. He refunded the $10.67 I was charged, and cancelled the subscription.
He told me that the charge was added by Verisign – confirming my googled knowledge that Jamster is at least partially owned by Verisign. So… yet another reason to dislike Verisign.
He also added a purchase control thingy to AT&T’s MediaNET to prevent anyone from charging my phone line again without my explicit approval.
I asked why that wasn’t the default – they should automatically verify that you want these kinds of things. His answer? “By law we have to allow people to buy things on their phone.”
Guess what? Verification does not in any way negate the ability to buy things on one’s phone. It was an idiotic excuse, but I didn’t want to yell at him. After all, there wasn’t anything this particular customer service agent could do about it.
Let me be clear, though: enabling verification by default would resolve the most glaring problems with the system, and if they do that I’ll be satisfied.
So anyway I asked who I can talk to about getting AT&T to stop this sort of thing from happening on a scale larger than “we’ll refund things for whoever happens to notice and complain”. At first he said “we have no department for that”, but after I pressed him on the issue (there must be someone I could talk to) he directed me to the “Contact Us” section of AT&T Wireless’ website.
So off I go:
… HULK SMASH THINGS.
Looks like my next course of action is to track down some fraud department number on my own, or failing that, find a VP’s (or CEO’s) phone number and leave a message for them.Share on Facebook