Boycott Eidos Interactive
This is something that happened around May 2008, but I thought I’d share it with you. There are several incidences of idiocy in this story, but at least it has a happy(ish) ending.
This is one of those posts that’s kind of long. You may want to grab yourself a snack before you read any further.
I was looking through Steam’s game offerings one day, when I noticed the Commandos pack (containing all four Commandos games) for a relatively decent price. I bought it, and happily downloaded my four new games.
Figuring I’d start at the beginning, I started up Commandos: Behind Enemy Lines and played the first mission. Halfway through, I had to leave the computer, so I attempted to save and quit.
The “save” option was grayed out. A few hours of googling confirmed it – Commandos does not work properly on Windows XP, and there’s basically no consistent way to fix it.
So, I e-mailed Eidos tech support, explaining where I bought the game (Steam) and what the problem was (the Save option is grayed out and unusable). Their auto-response on May 10 read “we’ll assign a tech to this as soon as possible.”